All questions related to your profile and managing it

• How can I change my password? 425
• I play in several clubs, can I have a single login? 285
• I have a single account across several clubs, how do I choose which club to display? 220
• A family member wants to become a member, can I add them? 163
• How do I book for a family member? 24
• I've lost my password. How can I recover it? 258
• How do I change my profile photo and information? 38
• I have several accounts: how do I merge them into a single login? 40
• How do I change the site language? 32
• How do I set my personal access code? 50
• My data: download, leave the club, delete my account 17
• How do I become a club member online? 23

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 173
• Why are some cells pink on the board? 394
• How can I make a booking 948
• How can I book with a guest? 263
• How can I edit a booking? 214
• How can I delete a booking? 318
• All courts are occupied. Can I join the waiting list? 98
• What payment methods are available to me for a booking? 129
• How to create an open booking 63
• How to join an open match 47
• Where can I find the court access code (door code)? 49
• How do I withdraw from an open match? 30
• How do I view my booking history? 21
• How do I see the weekly schedule? 29
• How do I find and book at another club? 31

How do I register for a camp or a school?

• Sign up for a tennis lesson 119

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 36
• How do I pay for a booking with my wallet? 29
• How do I split the payment with my partner? 32
• How do I use my restaurant vouchers? 21
• How do I view and pay my invoices? 31
• How do I download my certificates? 18
• How do I send money from my wallet to another member? 21

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 39
• How do I join my club's WhatsApp groups? 35
• How do I take part in the Défi-Plugin (challenge tournament)? 35

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 25
• How do I turn on dark mode? 46
• How do I install the Plugin.ch mobile app? 51
• How do I choose the notifications I receive on my phone? 21
• Where can I find the messages sent by my club? 37

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 32
• The administration home page 13

• Manage access 60
• Manage membership cards 56
• Manage clubhouse 30
• Manage restaurant credit 42
• Manage email sending 32
• Manage invoicing 25
• Manage member groups 44
• Manage registrations 33
• Manage special days 39
• Manage offers 46
• Manage online payments 44
• Manage billing regions 34
• Manage the club manager 32
• Manage challenge tournaments 33
• Manage RFID validation 49
• Manage general settings 36
• Setting up the accounts (general ledger) 20
• Configure EBICS: connect Plugin.ch to your bank 22
• Gate access log 25
• Manage multiple buildings 12

• Create a new court 45
• Manage court groups 51
• Manage booking periods 61
• Manage court usage 48
• List, edit, or delete a court 53
• Manage sports 21
• Close courts 25

• Create a new season 38
• Edit or delete a season 52
• Open the winter season by copying last season 33
• Link a sport to a season 24

• Manage recurrence authorizations 44
• Manage restrictions 42
• Manage subscription type 60
• Create booking prices: per session or per season 30
• Check rates with the rate grid 23
• Manage non-member and pay-as-you-go deductions 24
• Booking without a subscription: the guest subscription 22

• Create an item 47
• Assign an item to a member 32
• Edit or delete an item 46
• Delete an item assigned to a member 25
• Import linked items from Excel 17

• Display the member list 50
• Create a new member 60
• View a member's detailed information 39
• Display a member's operational data 46
• Manage member subscriptions 40
• Import member data 51
• Print member cards 45
• Print and export the member list 48
• Charge an item to a member or a group 28
• Link a member to a group 50
• Edit and delete a member 37
• Search for a member 29
• Managing duplicates: merging two profiles 27
• Managing units to be deducted: personalised hours and non-members 28
• Manage Swiss Tennis licenses 28
• Topping up a member's wallet 26
• Find and reactivate a removed member 24
• Issue a certificate for a member 26
• Managing families 22
• Handling erasure requests (GDPR) 33

• Add a new sponsor 56
• Invoice sponsors 40
• Re-invoice sponsors 37

• Assign and remove a role 37
• Roles and access: create and edit a role 43

• Running your tennis school: step by step 31
• Activating the Lessons module 55
• Creating lesson items 46
• Create, edit, and delete a lesson 36
• Manage lesson groups 48
• Manage lesson enrollments 48
• Prerequisite 44
• Invoice and reminder texts 34
• Teachers' schedule 22
• Grouped payments of registrations (basket) 24
• Change the rate of a registration 33
• Copy a lesson for the next season 34
• Changes during the season 31
• Cancel or make up a lesson 25
• What the coach does 18
• Prices, members and non-members 31
• Online payment and invoicing 32
• AVS number and Youth and Sport export 22
• Frequently asked questions about lessons 35
• Resolve scheduling conflicts 28
• Offer preferred time slots 16
• Place pupils automatically 24
• Send a coach their schedule 26
• Prepare the weekly schedule 18
• Copy last season's groups 17

• Complete management of equipment rental 44

• Find old invoice groups (archives) 51
• Invoice considerations and display 46
• Create invoices 52
• Send invoices by email 32
• Manage payment reminders 39
• Print invoices 43
• List and search invoices 45
• Edit and delete invoices 59
• Invoicing a membership fee or an item: what's the difference? 27
• Automatic reminders for e-mail invoices 31
• Keeping the accounts with the general ledger 14
• Manage family discounts 25
• Import accounts from Excel 21
• Carry an overpayment over to the next invoice 27
• Transit accounts for online payments 21
• How invoice dates are calculated 19
• Annuler une facture ou une ligne déjà comptabilisée 26

• List of bank payments 41
• Processing via bank files 39
• Process a manual payment 57

• Process installments 42

• Managing bookings in the schedule 72
• Configure and use open matches 48
• Manage the set times 22
• Create a promo code and use it 43
• Refund a fixed-hour session that was released and taken again 33
• Moving a booking and creating a recurrence in the schedule 13
• Creating and managing recurrences 39
• The weekly view and the all-sports view 16
• The cash journal and the history of a booking 30
• Manage cash register prices 26
• Offering items with a booking 35
• Deleted bookings and deletion records 21
• Replace a player on a fixed hour 24
• A fixed hour cannot be added: nothing is displayed 26

• Manage automatic emails 45
• Sending bulk emails 40
• Manage messages 47
• History of sent emails 38
• Writing an e-mail with the editor 22
• Birthday and inactive member e-mails 30

• Manage challenge tournaments 46

• Enable partner search 46

• The statistics dashboard 32
• Invoicing bookings from the statistics 23

• Access the program 51
• Booking by a member 57

• Creating and configuring a lesson 51
• Sign up for a tennis lesson 41
• Managing registrations (administrator) 44
• Managing groups and the schedule 52
• Tennis lesson invoicing 47
• Invoicing check and Youth and Sport export 33

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 16
• Adding and editing an employee 22
• Special cases: minor salary, young people, pensioners, LPP 23
• Running the monthly payroll 17
• Entering a compensated absence (army, maternity, illness, accident) 19
• The 13th salary and holidays for hourly employees 17
• Paying salaries and reconciling them with the bank 33
• Correcting an approved payslip 26
• Salary certificates and annual lists 21

You'll find all the questions about booking without an account

• How can I book if I don't have an account 877
• Where can I find available courts in my area? 136
• How can I edit/cancel my booking if I don't have an account? 173